Privacy Policy

Effective Date: October 7, 2025
Last Updated: October 7, 2025

Asheville Electrical Contractors (“we,” “us,” or “our”) is a lead generation platform owned and operated by Innovation Digital Marketing, designed to connect consumers in Asheville, NC, and surrounding areas with local electrical service providers, primarily J Creek Electric, LLC.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a lead form, or call the phone numbers listed on our Site.

1. Business & Entity Disclosures

  • Website Name & Brand: Asheville Electrical Contractors
  • Data Controller & Site Operator: Innovation Digital Marketing (www.innovationdigitalmarketing.com)
  • Primary Service Partner / Assignee: J Creek Electric, LLC
  • Service Area: Asheville, NC, and surrounding regional areas
  • Privacy & Data Rights Contact: ashevilleelectricalcontractors@jcreekelectric.com

Note on Relationship: Innovation Digital Marketing operates this website as a third-party lead generation and marketing platform. When you request a quote or call the number on this site, your information is processed by Innovation Digital Marketing and transmitted to J Creek Electric, LLC (or another qualified local contractor) to fulfill your service request.

2. Information We Collect and Sources

We collect personal information directly from you when you submit a form or place a phone call, as well as automatically through automated tracking technologies when you navigate our site.

  • Direct Identifiers: This includes your full name, email address, phone number, street address, ZIP code, and service description. This information is collected directly from you via lead capture forms and online quote requests.
  • Call & Voice Data: This includes Caller ID, call date/time, call duration, phone number, and audio recordings of verbal conversations. This data is automatically captured via telephone call-tracking systems when you call site phone numbers.
  • Device & Electronic Activity: This includes your IP address, browser type, operating system, pages viewed, time on site, referring URLs, and ad interactions. We collect this automatically via cookies, web beacons, pixels, and Google Analytics.
  • Inferred Geolocation: This includes your city, state, regional location, and approximate ZIP code, which is inferred from your IP address or telephone area codes.

Note: We do not knowingly collect or request sensitive personal information (such as Social Security numbers, financial account details, or precise GPS location).

3. How We Use Your Information

We process your personal information for the following specific business purposes:

  • Lead Fulfillment: To transmit your contact information and electrical service requests to J Creek Electric, LLC or designated service partners so they can contact you and provide quotes or schedule work.
  • Call Quality & Verification: Monitoring and recording telephone calls to verify service details, ensure customer service quality, and validate lead authenticity.
  • Service Communications: Sending transaction confirmations, administrative notices, or responding directly to your inquiries.
  • Targeted Marketing (Opt-In): Sending promotional emails or text messages regarding electrical services, seasonal discounts, or related home services where permitted by law.
  • Analytics & Performance: Analyzing traffic trends, ad performance, and user engagement to optimize site functionality and advertising campaigns.

Note: We do not knowingly collect or request sensitive personal information (such as Social Security numbers, financial account details, or precise GPS location).

4. Telephone & SMS Marketing Disclosures (TCPA Compliance)

By providing your phone number on a web form or calling a phone number displayed on this Site, you explicitly agree to the following terms:

  • Consent to Contact: You authorize Innovation Digital Marketing and J Creek Electric, LLC to contact you via telephone calls, text messages (SMS/MMS), or email regarding your service inquiry, even if your phone number is listed on a state or national Do Not Call registry.
  • Automated Technologies: Contact may involve the use of automated dialing systems, prerecorded voice messages, or artificial intelligence technologies. Consent is not a condition of purchasing any property, goods, or services.
  • Message & Data Rates: Standard text messaging and data rates charged by your cellular carrier may apply.
  • Opt-Out (SMS): You may opt out of receiving text messages at any time by replying STOP to any text message you receive.
  • Call Recording Notice: Calls placed to phone numbers on this Site may be monitored or recorded for quality assurance, training, and record-keeping purposes. Remaining on the line after placing a call constitutes your express consent to be recorded.

5. Sharing and Disclosure of Personal Information

We disclose your personal information only to specific categories of third parties:

  • Primary Service Fulfillers: We transfer your contact details, service requests, and call data to J Creek Electric, LLC (or alternative vetted local electrical subcontractors) so they can fulfill your request.
  • Technology Service Providers: Third-party vendors who assist in operating our platform, including call tracking providers (e.g., CallRail), CRM systems, hosting providers, and email marketing tools.
  • Advertising & Analytics Partners: We share internet activity data with advertising networks (e.g., Google Ads, Meta) to measure campaign effectiveness and deliver cross-context behavioral advertising.
  • Legal Requirements: We reserve the right to disclose information if required by law, subpoena, court order, or governmental regulation.

Notice Regarding “Sale” or “Sharing” of Data:

We do not sell personal information for monetary compensation. However, utilizing third-party cookies and tracking pixels for targeted online advertising may be classified as “sharing” or “selling” under certain state privacy laws (e.g., CCPA/CPRA). You have the right to opt out of this data sharing.

6. Cookies and Tracking Technologies

Our site uses standard tracking technologies to enhance user experience and manage digital advertising:

  • Essential Cookies: Necessary for the basic technical operation of the website.
  • Analytics Cookies: Provided by tools like Google Analytics to compile anonymous, aggregated site usage data.
  • Advertising Cookies: Placed by ad networks to track your interest across websites and show targeted advertisements.

You can block or disable cookies via your browser settings. To opt out of Google Analytics tracking across all sites, you may install the Google Analytics Opt-Out Browser Add-on.

7. Your Privacy Rights and How to Exercise Them

Depending on your jurisdiction, you may have specific legal rights regarding your personal information:

  • Right to Know / Access: You have the right to request details about the personal data we have collected, used, or shared about you.
  • Right to Deletion: You have the right to request that we permanently delete personal information collected directly from you.
  • Right to Correct: You have the right to request corrections to inaccurate personal information maintained in our active records.
  • Right to Opt-Out of Sharing: You have the right to direct us to stop sharing your data with third parties for cross-context behavioral advertising.
  • Right to Non-Discrimination: You have the right to receive equal service and pricing regardless of whether you exercise your privacy rights.

Submitting a Request:

To exercise your rights to access, correct, or delete your information, please send an email to ashevilleelectricalcontractors@jcreekelectric.com with the subject line “Privacy Data Request.” We will verify your identity using the contact information previously provided in your lead submission before processing the request.

8. Data Retention & Security

Depending on your jurisdiction, you may have specific legal rights regarding your personal information:

  • Retention Policy: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy—including lead distribution, customer support, and dispute resolution—or as required to comply with legal, tax, or accounting obligations. Data is securely deleted or anonymized once it is no longer required.
  • Data Security: We implement reasonable administrative, technical, and physical safety measures designed to protect your information against unauthorized access, loss, or misuse. However, no internet transmission or electronic storage method is 100% secure.

9. Children’s Privacy

This site is intended strictly for adults seeking residential or commercial electrical services. We do not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have inadvertently collected data from a minor without parental consent, we will promptly delete it.

10. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published directly on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

For questions, privacy inquiries, or data requests regarding this site or its practices, please contact:

Asheville Electrical Contractors

c/o Innovation Digital Marketing & J Creek Electric, LLC

Email: ashevilleelectricalcontractors@jcreekelectric.com

Operator Site: www.innovationdigitalmarketing.com